RETURN AND REFUND POLICY

Warranty, Returns & Exchange Policy

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All canopies come standard with a comprehensive and industry leading 12 year frame warranty and a limited 2 year component warranty. Our canopies all have serial numbers to identify the canopy and the original owner. The warranty period will begin once the canopy has been manufactured and the serial number is logged. In the even of a canopy frame failure which will be classified as any major crack, bending or weld failure from normal use. Overloading, accidents and other events deemed to be not normal will not be covered. 

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Once a warranty claim has been processed, a new frame or component will be supplied at no cost to the customer providing the product can be delivered to our factory. Repairs and/or exchange times will vary and will be quoted once the product is delivered to our factory.

 

The products we manufacture have all been extensively tested on our own vehicles or in collaboration with customers and/or our dealers thus reducing the even of a warranty claim significantly. 

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Returns

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We have a 2 year return policy, which means you have 2 after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gzcanopies.co.za. If your return is accepted, we will send you instructions on how and where to send your package. 

You can always contact us for any return/refund questions at info@gzcanopies.co.za